Front door reviews & testimonials
Fantastic doors and great service! We spent so long looking for the perfect door for our new house. We wanted something striking and with the wow factor. After all it’s the first thing visitors see. RK Doors have some of the best doors we’ve ever come across, pure quality and amazing designs! We paid a small fortune but it’s worth every penny and when people come up our house they always comment on the door. We will be using RK again on our future projects and would recommend them highly. Extra thanks to Graham for making several trips down to us in St.Ives, also to Jason and the other fitters.
Really lovely door, great product.
I would just like to thank you for your helpful and prompt service, supplying my recent order of West coast and RK products.
I am very happy with the West coast windows, they are very good value for money. I was particularly impressed with the RK door which is an excellent quality product.
What a great service, we needed specifics for the door and they were all catered for. The team from start to finish are fantastic. Measuring to fitting fantastic team. recommend to anyone and we are already using again for another in our building. Many Thanks RK!!
We had quite an issue with our door, however RK fixed the door and its issues within 48 hours.
Communications was excellent and I would highly recommend them!
After thinking about it for a long time we decided to replace our existing front door and back door with new ones.
We obtained quotes from a number of different companies and, although they were all in the same ballpark, it soon became obvious that we'd get a much higher quality door from RK Doors than elsewhere, so that's who went with.
The company itself was very helpful (and patient!) in making sure that I had thought of every little detail when specifying the door and this positive attitude showed through all stages of the process.
They helped me make sure that the door delivery was coordinated with the builders' (varying) schedule. The delivery men negotiated our steep driveway and narrow pathways without complaint and made sure I was happy with everything before they left.
And when we had an issue with one of the doors, they sent their fitters out to check it over and get it fixed without hesitation, despite it being a 7 hour round trip! To me that's the difference between an average company and a great company - how they respond when something goes wrong and RK Doors responded brilliantly.
As for the doors themselves, we love them! Solid, well built, they keep out the noise and keep the heat in. My only regret is that we hadn't gotten them sooner!
Thanks today, go to Shane and Jason who came to finish off the inside of the door...what a neat job they have done. Additional thanks to Jason, who came originally to measure up and give us valuable advice...you did a great job! Truro have a great team of professionals. Thank you one and all.
Janet thompson Thompson
I cannot praise this company high enough. The product is amazing and Jason Reeks (who fitted the door) is a highly professional and skilled person. Expensive, but worth it for the peace of mind.
We are thrilled with our RK door, which was fitted today by Kit and Shane. These guys are truly professional and have not only delivered and fitted our fabulous door, they have been a pleasure to have in our home, worked brilliantly with our electricians and left our home as clean and tidy as they found it. We’d also like to thank Graham for designing our door, along with Trish in the office. A great team and highly recommended!
We have an executive new build house but the door just did not do it for us. Think this is where house builders cut corners? We now have a beautiful new door fitted by RK door systems. The product is expensive but it really does make a difference both in visual looks and in security. The fitting team were also very effective and worked at an incredible speed finishing it off with little decorating needed. Thanks again and well done.
Excellent job thank you RK Doors! We had a new oak effect front door with porthole and side panel with satinato obscure glass. The whole process from the time we went into the showroom to look at the door models to the team coming out to fit was flawless. It took approximately 8 weeks from ordering to installation which was not unreasonable given that the door is made to measure. We are really pleased with the look and quality of the door and locks. RK Door systems are not cheap products but that is reflected in the quality and we would definitely recommend the products and suppliers RK Doors in Truro. A big thank you to Julie Woodley in the showroom who has been extremely helpful in answering any queries. Also to Shane who came to measure up and to Jason and Paul the fitters who were friendly, professional and respectful.
Good quality products with very responsive sales and service support.
Exceptional door, exceptional company. Just met two more employees - J and P - who exemplify the product and the company. They showed real pride in, and expert knowledge of, the product itself - both how it is made and how it should be fitted. And they were just great people -cheerful, helpful, friendly and professional. It was a pleasure dealing with them. I have also had close dealings with two other colleagues and can say the same of them too. As for the door itself ....well... I consider it to be the best of its type - precision made, sturdy and solid yet stylish and impossible to break into. Something that shouldn't be compromised on. Thanks to everyone there.
A Google User
We are very pleased with the door. It is stylish,substantial and was fitted expertly
Family business with a great selection of contemporary door styles on display. Good support for discussing and deciding finishes, handles e.t.c. Responsive and helpful service for delivery of the door. Their door fitter, Colin, was terrific; had great attention to detail.
Totally pleased with our RK Door fitted by my husband on our new build - Elliot totally patient with us whilst we 'got it just right' when choosing the final design - downside was manufacturers late delivery so house was built and had to put in an old door while we waited for this beauty to finally arrive.
Six months in, my wife and I are still delighted with our new RK Door Systems front door which we purchased from CMS Doors in Leicester. It's beautifully made, worth every penny and will keep our home secure and warm for many years to come.
Great experience with Jason and Paul. From the survey till after sales service. Jason came to fit the door exactly at the promised time. It was one of the coldest day of Jan but got on with the job and did a wonderful job. Later the lock developed some snag which I raised to Elliot and there he was, Jason and Paul came next day and fixed it with a smile. Strongly recommended.
RK doors in hoddeson was a pleasure to deal with from day one to delivery. Even from Elliot in sales to Trisha head office and the delivery guys. Product was exactly as we wanted and looked amazing once fitted.
Best door company bar none!
Loving my new orange front door from RK Door Systems. it has instantly created the perfect signature entrance to the house. It really has the wow factor as confirmed by all visitors and trades!
Great service from the team in Truro, right up to the final post fit correction to some slightly scratched door furniture. Great price and a really good quality door too. I really can't recommend them highly enough!
Simon Farley, Bristol
We have been very pleased with the door we ordered , great quality . It is a very stylish door and we have had quite a few friends compliment us on our choice.
The company has been very professional from ordering the door to the delivery.
We would definitely recommend RK Door Systems.
Mrs Wendy Tewkesbury
Tad expensive, but you get what you pay for the money!
RK220 Exclusive door & side panel installed today. No praise too high for the Fitters Jason & Paul. Skill, care, craftsmanship, attention to detail and very nice guys too. A very good product made great by the quality of installation. Very pleased and impressed. Highly recommended. Thanks very much.
Brought a door from RK doors just brilliant, from buying to having it fitted, looks stunning everyone comments.
Just had an R K Doors Systems front door fitted today. Excellent service from start to finish. From Julie in the Truro office with an initial tour of the showroom, to the ordering and manufacturing process and then the fitting the service has been excellent. Always prompt with responses to questions, the door was delivered on time and fitted to a very high standard. Very happy with the quality of the product and the price. We went with the RK Systems fitting team and they were also excellent; special thanks to Kit and Shane who negotiated the difficult access in good humour and for their attention to detail in fitting and applying the finishing touches. Top product and service.
Since seeing the excellence range doors at Grand Design Exhibition, we knew RK Doors would be the right company to supply our front door on our new build. From start to finish the experience was perfect. The quality of the door is much superior to others we have seen. Very happy and would recommend unreservedly.
Excellent, secure entrance door, quality build and great finish!!
Put these on my new build which look great.Glass was wrong when delivered but resolved with no fuss at all. When there is a problem then you find out how good a company is.Would use again and recommend your company and product. Thank you.
Really like the products. We first saw their doors at an NEC Homebuilding & Renovating Show. Purchased three NET2 doors for the rear of our house. Feel very secure and insulative. Elliot was extremely patient with us as we are very particular. The doors had a bespoke height lower panel, different specification of hinges and non-standard dual colours. Only drawback was manufacture time. We ordered in October, expected delivery early December, but received them mid-January (exacerbated by factory Christmas shutdown).
We are really pleased with the look and workings of our new door. The locking system is easy to use enabling high security and the choice of colours for both sides has created an excellent overall effect. The professionalism of the firm fitting Doorstop (SW) Ltd was of an equally high standard.
I Have used RK Doors 3 times over the last 18 months, the product is fantastic, and the service exemplary can thoroughly recommend.
The quality of the service and support received through the whole decision making process to delivery and installation matched the quality of the Front Door. Thank you we are really very happy.
We ordered our front door with the Truro branch. Julie was incredibly helpful and professional from start to finish... always on hand to offer advice or answer questions however small.
The fitters arrived promptly, were helpful and worked efficiently and professionally.
Our door is just as ordered and looks fantastic. Very good quality and excellent value for money.
Would highly recommended the product and the service.
Delighted with our doors - The whole experience, from start to finish was very professional, including installation after a marathon journey! Pete in Truro was extremely helpful throughout. Look forward to using you again on future development projects.
We are delighted with the quality and overall look of our doors. The gentleman in the Truro office was very helpful arranging delivery details too. Will use again.
Good product, we received great help from Pete at the Truro Showroom.
GREAT DOORS, GREAT SERVICE
We've recently had RK Doors fitted as part of our renovation project and they have transformed our dated 60s house into a contemporary home.
The quality and finish of the doors is excellent, and is always remarked upon by visitors and neighbours.
The service was excellent throughout the process and we would recommend RK doors and the team to anyone looking to make a real "statement" for your property.
Excellent quality, friendly service. Would 100% recommend.
Excellent company to deal with Karen was a breath of fresh air. The product was amazing quality at a very competitive price. would strongly recommend!
It put the finishing touch on our new house.
We absolutely love our new front door from RK doors!! The Service from RK doors was outstanding throughout - Especially from Elliot at the North London Showroom, who handled the sale and assisted in providing a huge variety of color options for the door. The delivery drivers, Dominic and his colleague were also fantastic with regards to the actual delivery of the door itself. The whole process of designing and ordering was smooth and the communication throughout the whole process has been amazing. Overall, an extreme pleasure to work with a company that actually delivers on what they promise and at such a high quality. Would highly recommend this company to anyone looking for a spectacular front door 🙂
Very professional company with a top quality product. Julie has been more than helpful from the initial contact to ordering and delivery of the front door and side window, for our development in Kingswear near Dartmouth. The technical department were also very helpful and knowledgable when it came to the installation of the door on site.
Ordered My Door after having visited them at Grand Designs Live and their showroom in Truro. Very knowledgeable staff and exceptional service. The Delivery team Julian and Elliott and then the Installation team we’re absolutely brilliant and took great care
The next day I called their office in Truro with a technical query and spoke to Ian, who not only answered my query but also sent a part first class courier delivery the next day, without charge.
What great service.
Customer service from sales to after care service has beyond expectations. Very impressed and happy to recommend.
I’ve never owned a Rolls Royce, and are not likely to, but I now know how it must feel to open and shut the door on one.
The RK door we have purchased from their Entre range oozes class & quality, I have now ordered a post box to compliment the door……I knew I should have ordered it at the same time!!!
RK have been professional during the whole process, from our first enquiry at the Excel Grand Designs show, Karen at the Crawley showroom and ultimately to the extremely two helpful guys who delivered the door.
We are extremely pleased with our purchase and would have no hesitation whatsoever recommending RK Door Systems.
Great service from Pete in Truro who handled the sale and from the delivery drivers who were also very helpful. Good service, great communication, good product. Thanks very much Pete.
Our new front door arrived on time and is even better than expected. Fantastic quality and beautiful design. Customer service was excellent from initial contact to delivery. Many thanks!
A beautifully designed front door, delivered on time with excellent customer service!
Excellent company to deal with and a top quality product at a very competitive price. Delighted and would strongly recommend!
The team were great: doors (entrance door and bifolds) are superb quality. They arrived more quickly than anticipated and were fitted in one day. Our builder has commented on how good they are. Our thanks to the team.
Great communication and advice, excellent product very pleased throughout.
I dealt with Karen in West Sussex and she was a breath of fresh air! Without fail, she always got back to me immediately and kept me fully updated on my door's progress. The door is now fitted and I absolutely love it! It looks so stylish, it's solid, secure and oozes quality. Highly recommended without reservation.
We absolutely love our new door from RK Doors, they were a fantastic company to deal with from start to finish!! Julie and her team at the office are extremely knowledgeable, and explained every option available to us. The door arrived as planned in 8 to 10 weeks and is superb quality, typical of all things German. The install guys, (Jason and his mate, sorry forgot his name) were excellent and very, very tidy workers, a pleasure to have in our home, they removed and disposed of the old door and glass and had the new door in all in the day. They got the door installed with minimal decoration needed inside and made good the render on the outside of the building, that just needs painting, excellent workmanship and cannot recommend RK doors highly enough. It was an excellent find on a Google search when I just typed in "modern front doors", its exactly what we wanted, the door configurator on the web site was excellent and when I looked into it more, just by chance, they were local as well. I'll let the pictures do it justice, thanks to the whole team we LOVE IT!!!
We looked for a modern and elegance front door for our home, after researching the market for while, found out about RK Doors doors, throughout the sales process, their Sales and Technical teams were super helpful, once the door was delivered, we decided to use a local fitter who unfortunately did not install the door properly, and after 10 months we had problems, however as soon as I called RK Doors support team, they organised a Service Call by one of their own fitters, they arrived next day, quickly identified issues and stayed on site until they fixed all problems, Thanks to Jason and Paul (fitters from RK Doors) who are both highly professional and experienced, we are very happy with our front door, and I don't hesitate to recommend this company if you are looking for a high quality door and a great Service. Thanks Mr.M.Ghane
As interior designers and property refurbishers for over 20 years, we have installed many front doors for clients from nearly every manufacturer of timber, composite, pvc and aluminium products. When it came to replacing our own front doors, we wanted a smart modern design that would withstand the hot West-facing sunshine, and decided to try the aluminium doors from RK Door Systems. Whilst more expensive than composite and timber, you get what you pay for 100%. We are so very pleased with our new door set and have no hesitation in recommending the company and their products. The online Door Configurator is a superb tool that we show clients to help them visualise the door and the optional details. We went with the Entre door collection, and a glass sidelight matching the door grooves, and added the digital door viewer and some stainless steel protection. The door was delivered by RK themselves with two lovely drivers, and unpacked for our inspection, and the photos didn't do it justice, it is of exceptional quality. The door feels so substantial and secure, closes with a satisfying but very quiet clunk, the hidden fixings are great, and it was a breeze to fit. We will definitely be recommending these doors to all of our customers from now on. It is hard to get excited over a front door, but these products really are spectacular!
Having learnt about RK Doors from a friend I made an appointment and visited their showroom at Crawley. I found Karen to be not only helpful but knowledgable of the product as well. On a technical question she picked up the phone to a colleague and the question was answered there and then. As I live in the Channel Islands the door had to be shipped, the RK team at Truro did a great job in palletising the door and it has arrived safely.
I am writing this before I have unwrapped the door and fitted it. Look out for a supplementary review when I will upload a photo of the installation complete.
In summary the RK Doors team go out of their way to deliver a first class service,. Well done.
There should be 10 stars to select for review's for RK Door Systems!. If I had to sum up the outstanding customer service, product and after purchase guidance we have received in three words it would be: simply the best!. Outstanding: quality products (their doors are like owning a piece of art)/exceptional customer services which exceed your expectations/friendly/experts. We are delighted with our door and are the envy of our neighbourhood. Thank you all at R.K: you are truly first class in all aspects and demonstrate excellence in execution through the whole process.
We have certainly 'made an entrance' THANK YOU 🙂
Brilliant service and brilliant door! Quality of the door is far better than the other doors I came across, I would totally recommend RK doors to anyone.
RK Doors supplied us with a new front door during our house re-build. We searched high and low for real quality in both look and the product itself. We have now had the door for three years and have been delighted with it. Furthermore, the service level provided by Ian and his team, has been first class.
Excellent quality door and it looks stunning, could not ask for better, also the after sales care is very good and quick to respond.
The quality of the doors is first class . The fitters were very efficient and professional,but importantly to us, still down to earth and friendly.Very smooth operation. Looking forward to receiving our windows !
Just recently had 2 doors fitted, top quality solid product, thoroughly recommend them.
Excellent service and excellent product. Ordered a new front door with side panels, we had helpful, knowledgable and patient advice. Very pleased with our new door.
Having researched composite and aluminium doors I decided to choose RK Doors for my new door and it was definitely the best decision. Karen Bowles was friendly, knowledgeable and went above and beyond to ensure I got to see the full collection and patiently explored all my options so I would be satisfied with my purchase, calling and updating me at each stage including after the fitting. Not only was it made to a high standard but the fitting was completed perfectly too, by two very professional and friendly men. They took pride in their work and left me with clean sleek lines and blended it into the surroundings giving a completely smooth finish to a previously uneven surface.
I now have a beautiful new modern and stylish door with integrated fingerprint scanner entry, which is amazing and makes my home feel totally safe. Thank you Karen and RK Doors Systems.
We searched extensively for a main entrance door for our flat. We needed a door that was a custom size, mostly glass surface to allow maximum light but also very sturdy and energy efficient and looking like a proper entrance door as opposed to a patio door. RK doors fit our requirements and provided a lot of flexibility in the configuration and a very reasonable price. It looks very high quality and feels very sturdy. We are very happy with it.
I feel that you and your team should know how impressed i am with the efficiency ,communication and decency of various people in your business of quality RK Door Systems, based in Truro. Nothing was too much trouble, from the secretary to the men that physically installed my door (Jason-installations manager and his assistant!!!). Many thanks, will definately recommend. (Pride in your work), so well done!!!!!!!
Sean and Jane In Hove
During our recent house build in Hove we were struggling to find a company to make us an oversized Contemporary front door. We found RK doors on the Internet and are so glad we did! What a fantastic and professional company to deal with and the added bonus of being local just down in Crawley.
We dealt with Karen at their showrooms who was very knowledgable but also so friendly, nothing was too much trouble for her to research for us. We were kept informed regularly by Karen of how the order was processing and due to it being an integral feature and therefore essential to the build completion, it was delivered quickly with no trouble at all. They have such a great range there that it was easy to find the exact door we were looking for and have it made to size.
We went for a Walnut door with brushed chrome accessories and it certainly is an eye catching feature on our large glass frontage.... so much so, a neighbour had already purchased a similar door from RK Doors as he liked it so much!
The absolute best thing about the door is the finger print recognition, which is surprisingly reasonably priced, and takes away the old problem of never being able to find your keys! It's easy to program lots of finger prints to save numerous keys being cut for family members and is a welcome addition to our modern home.
We really couldn't fault RK Doors or Karen for her help and will certainly do business with them again in the future.
Great product and great service by Karen who helped me out throughout the whole process from design to delivery. Highly recommend those door. They look amazing and are high end quality.
Last year we had the most amazing Black Double Fronts Doors with Glass Side Panels and LED Lights etc fitted. We are so happy with them, and get so many compliments. They are just fabulous, and transform the look of the house.
We are just in the middle of refurbishing our small Office Building, and ordered a White Front Door, which has arrived and is superb ( a bit over the top for our Office, but they are the best on the market, and maintenance free). We are delighted to have had 2 Doors from RK Door Systems now, and have no trouble recommending this excellent Company & Products to anyone - Thank you very much.
Front door arrived to South of Ireland today, on time and in perfect condition! The online door designer is great. Excellent company to deal with and pure quality doors - delighted!
Our RK door really is the smart , Karen and Ian at the crawley show room who we first met at the grand designs show were a pleasure to deal with and great at helping us choose our door . Peter the surveyer has also been very helpful and his fitting team headed up by Colin were spot on ,
The door itself really is the bentley of doors which has given a great entrance to our new extension , thanks to all at RK.
We first met Ian RK Doors in 2014 at a show in Birmingham when we were looking to replace a front door which was less then 2 years old because of persistant water leaks which the supplier could not resolve in the end we decided to cut our losses and replace this door.
We then spent a lot of time going to different shows and on the Internet for a company who could supply and fit a modern looking product that would give us the wow factor and no maintenance required during the life of the door with the highest level of security for peace of mind enter Ian who we met in Birmingham and at the time we did realise he owned the company, he spent a lot of time showing us the different designs his company manufactured and the construction of the the aluminium door panels with the insulation materials used.
Ian personally came to measure up the door and side panels when we explained the problems we had with the last supplier, some weeks later the door was delivered and installed by his 2 man team they removed the exsisting door which they cleared from site (big job) and installed our new door and side panels the standard of workmanship by the team was first class and to be honest l was very nervous about the old door being removed and any possible damage done to the surrounding area which did not happen.
Today we have had this door for 3 years and we are still very happy with our choice of supplier and design and the complements we have received shows this door has wow factor.
We purchased our RK220 front door from RK Door Systems in Truro and received excellent service. Ian showed us through the range and different options in their extensive showroom and told us about the deals he could offer. As we didn't require it for a while they were happy to order it to secure the price and held it until we were ready to fit. The installer came out prior to fitting as we had some queries which we ran through and then returned a week later to fit which was done neatly and Efficiently. The installer noticed a slight flaw in the etched glass. This was reported and shortly after a replacement arrived and was fitted with no fuss whatsoever. I wouldn't hesitate to recommend RK door systems or the products they sell.
We used DSL of Truro on our recent development of 12 luxury 2 bedroom apartments in Bude Cornwall.
The service provided was excellent and the quality and price of the 65 windows and (RK) doors were beyond are expectations. We will certainly be using DSL on our future projects which include two luxury 5 bedroom barns and a 10000 sq ft commercial unit.
Met Ian at one of the trade shows in London. We were looking for a new front door for our home that we were renovating. Ian was very helpful, gave us lots of time to look and see what we might like. Needless to say we bought our new RK door and we are thrilled with it. The two gentlemen who installed it were very friendly & polite and the quality of the product is top notch. As someone who is prone to losing keys, the finger print entry scanner is perfect for us!! We wouldnt hesitate to recommend RK doors to anyone who is looking for a new front door of high quality from a company that also has brilliant customer service.
Gary Andrew - GD Andrew Building Contractors
Newly installed door and panel supplied by RK door systems. Having installed many doors over the past years I can honestly say this has been the best. With the ekey door scan system no keys are required for our family. The only problem we have encountered is the kids fighting over who is going to be first through the door!.
From ordering to exact date of delivery it's been a top class service and I won't hesitate to recommended RK door systems to any of my customers.
From the very first contact r.k. doors have been great to work with and we are delighted with the final result. everything happened exactly s they said it would which is quite rare in this day and age. Thanks to Elliot for getting it all done so efficiently.
What Elliot not only has the best sales manner ever - he let us negotiate on a door to get us the right deal within the right time frame.
The whole company from Ian to Dom are highly professional and unlike many businesses that push with hard sales these Cornishmen are lovely! Even the backside... of the door was awesome beautiful wood look and glass front.
We will be using them againa sterling service from RK! Our new front door looks amazing, extremely well made, very high end finish. Loads of options to choose from so you can get exactly what you want. Many thanks to Elliot and team, highly recommended.
What a sterling service from RK! Our new front door looks amazing, extremely well made, very high end finish. Loads of options to choose from so you can get exactly what you want. Many thanks to Elliot and team, highly recommended.
Good communication with head office, pre-delivery site inspection and site measurement was thorough, the doors are of excellent quality and installers were helpful, polite and efficient.
We are so happy with our new front door, it looks amazing RK were really helpful from start to finish, and I will be recommending them to friends and family.
Entirely satisfactory. I chose our new front door with care after looking at a number of different sites. My wife especially liked the way you could change the door options in the selection program. This helped a lot with getting it exactly right, colours and handles etc. . The chap who came to measure the door was helpful and knowledgeable.
The installation was done on schedule and the workmen who did it made a good job, matching the cement patching that was needed for the surrounding sides. We have random stone cladding around the door, so no easy edges. I am pleased with the installation, nicely done and all cleaned away afterwards.
Marshall Double Glazing
This company has a good selection of doors and now there is a showroom local to us, its even easier than before, look forward to doing more business with you.
Totally amazing doors spoilt for choice in the end with the help from Elliot I pick a stunning front door. Thanks for all your help.
We love our new front door, it finishes the house of perfectly. Delivery was excellent,no damages at all and very helpful. Highly recommended.
I was looking for a architectural style door of high quality. R K Door Systems have several on display and I was immediately impressed with the style, quality and feel of their doors.
The company are very professional and offer good advice throughout the process of viewing, ordering and installing the door system... and with the added benefit of being very approachable and welcoming.
And to top it off.. the door looks stunning now it's fitted.
I can't recommend them enough if you are wanting a great looking and great quality product to install in your home.
I was looking for a bespoke high quality door and was struggling to find what I was looking for. I came across RK Door Systems and had a chat with them about their products etc. Both Elliot and Trish were very helpful from order through to delivery. I did my purchase with out seeing the product so took a bit of a chance... I have to say I couldn't be happier with the door... it is strong and robust, the locking mechanism is very smooth and you can really see what you pay for. Even the person who fitted the door was impressed by the quality. I would definitely use again.
Very thorough throughout the whole quotation process and answered all of our (many) questions fully. The door looks fabulous and fitted really well thanks to the easy to follow measuring guide. We get lots of lovely comments about how great the door looks! Thanks to all involved.
Excellent customer service. I am a 24hr locksmith in Brighton. I had a customer having door locking problems on Christmas eve 2017. When I arrived the door was a custom bespoke door. The lock mechanism had a fault and needed a replacement. I tried two of my suppliers who are amongst the biggest in the UK they both said this was a special direct from factory order and would take some time to supply. I informed the home owner and asked if she could tell me who supplied the door. After some quick phone calls we found out the door was supplied and manufactured by R K Door systems. I contacted them and was asked to supply photos and measurements. I was able to give them everything they asked for including the original purchase order. I dealt with Elliot and he resolved the problem with in half an hour of contact. Even better he had a brand new mechanism on the shelf and arranged dispatch straight away. He also informed me that it was under warranty and that he would send it out free of charge. This is unheard of in the window stroke door industry and showed the highest level of customer service. From this experience I would highly recommend this company as they totally care about there products and the customers..
John Paul Amos
Managing director of Warrens Brighton Limited.
Great door, good value for money and sorted any issues straight away. Would def recommend and have let all our friends know about them as well.
The door you purchase from RK Doors are not cheap but you get what you pay for. Experience with the small team was great, we went to the Grand Design show (courtesy of R K Doors) to get a feel for the quality and options available, this was much appreciated and we were subsequently able to pick and choose the design for a bespoke door that now looks great. It was great to have feedback from their design team who would suggest when options chosen did not look well cosmetically, it felt personal and was a nice touch (and they were correct!).
Beautiful door. Perfectly fitted. Great customer service. I love it!!
We had looked at many different types of front doors, but chose an RK system after visiting their showroom in Crawley. It was slightly delayed on-site because we had chosen hidden door hinges, but worth the wait. The colour match to our garage door was perfect, the door quality excellent and we get many admiring comments.
Anna Julia Ferreira
Just received the front door which was delivered on time as promised.
My client was really happy. A really great product. Excellent customer service. Would highly recommend.
Thanks to Kit and Shane & Piggy from DSL who installed 3 RK doors into my new-build in Newquay... they look stunning and the gents really went above and beyond to ensure the doors were watertight & solid. The quality of the doors is superb. Great Job!
I choose my door on 2 issues, quality and how it was fitted. There are many companies that want to sell you their doors, but not so many who spend the time and effort to fit it right......this company does. The door is excellent, well made and looks great. But the fitting team and customer services make the buying experience the factor. In short quality product, quality company, quality fitting......that's why I recommend R K Doors.
Beautiful Door, professional service from start to finish. Many thanks Nick & Sally Wood
I write to commend and thank all at R K Doors for their services and customer support in relation to the RK5130 3D Premium Profile door and side screen set that we purchased (see photo).
At the initial stages in our order there was a hiccup where a critical technical specification during the order did not translate to the door as delivered but the error was swiftly, amicably and very professionally dealt with by Ian, Elliot and Trish (thanks) in a manner that was reassuring enough for us to give RK Doors a second chance ... and I'm so glad we did. The Team at R K Doors worked with us very closely to make sure that we overcame the initial issue and that we received the premium door, screen and fittings we desired.
I should add that I am a Chartered Building Surveyor for a living well accustomed to specifying and procuring works and can honestly say that the quality of the technical detailing, materials, engineering and design in the premium product we ordered/received is amazing and the quadruple glazed door and triple glazed side-screen are fantastically thermally efficient. The custom integral letter-box also finishes it off.
The delivery process ran much more smoothly the second time and the door fitted into our new opening perfectly. Our independent contractors (not RK Doors) then fitted the door/screen but perhaps without the accuracy needed for the precision engineered (and very heavy) door resulting in it binding and not closing properly during operation, keeping it frustratingly out of use for two weeks. I also couldn't understand the German instructions that came with the door for the concealed hinge system we had ordered and so sought Ian's help.
I have to say that Ian bent-over backwards for us and sent his greatly experienced fitters Jason and Paul over to us (a very much appreciated gesture of good-will) and they had our contractors' levelling/fitting issues worked out and rectified swiftly, quickly, cleanly and with minimal fuss so that our massively heavy door operates smoothly and seems as light as a feather and the locks operate with ease....Brilliant (Thank you so much J&P!).
I am so glad that we didn't just walk away from the perfectly human and innocent original hiccup and am grateful for the reciprocal commitment and support shown by Ian and his team at R K Doors as that kind of customer support speaks volumes for the company. Ian has also shown that he is open to feedback and that too is appreciated.
Ultimately, would I recommend RK Doors? Based on our experiences that would have to be an emphatic yes. The product is superb and easily lives up to the high-end specification and the personal and dedicated service we received was brilliant (even with an initial hiccup) so much so that we shall definitely be speaking to R K Doors again when we come to replace and upgrade our two sets of patio doors in the near future.
Good luck Ian and the team with your new display venue in Broxbourne... I'll call by when it opens with some beers for the team.
I have found Elliot to be most informative, helpful and patient! I am really looking forward to my new R K door. Many thanks
Take a look at the RK door range, the product range is excellent and the service is first class, from quotation to delivery. if you are looking for a WOW entrance to your home look at the premium quality products.
I would like to thank all at R.K.Doorsystems
Right from the outset we received very sound and practical advice on which style, color and type of door to suit our new house.
Our order was delivered on time and fitted promptly with no hassle or mess.
We are delighted with the quality and the impact our new door has on the house , and have had many comments on how good it looks .
Thanks again for a great product and very good service from all concerned.
I purchased four RK doors on a new modern development having spent a long time searching for the right doors.
The advise and help I received from RK was honest and their knowledge of the product was second to none.
They were fitted by their own engineers with great effeciency and nothing was to much trouble.
Perhaps on reflection the only mistake i made was not to have the finger print entry system fitted on all the doors. I should have taken their advise but decided to fit to only one door this is a real bonus.
I would highly recommend RK doors for their reliability, knowledge, and honesty. They delivered on time fitted as promised and have given me such a lot of good advise.
The doors look superb and make a big difference to the overall appearance of the building.
QUALITY FITTINGS, QUALITY SERVICE
The external doors were especially important in my renovation plans. I didn’t want traditional or wood, but something crisp and modern. My architect recommended RK and their Truro showroom provided what I was looking for - an impressive range of stylish external doors and a huge selection of finishes and colours.
The knowledgeable and welcoming staff took time to work through my personal requirements. RK’s service was top class. Julie (Woodley) was most helpful; and professional in every way. From patiently adjusting my order (spoilt for choice!), to liaising and arranging the fittings.
The friendly team of fitters were outstanding. Their expert skills ensured my doors were fitted quickly and faultlessly. RK inspired me with total confidence and I now have, to my complete satisfaction, my perfect external doors – stunning, contemporary design, the highest quality, energy saving construction, significant peace of mind and all within budget!
A great experience from start to finish. Karen at the showroom in Crawley was very knowledgeable about all the doors and products, understood our requirements and gave friendly helpful advice when choosing our door and post box. The door arrived just before the estimated date and was delivered on time by friendly and helpful guys.
The door was easily fitted by our builder who was impressed with the quality, as were the other trades involved.
We are extremely pleased with our door and post box and will definitely be recommending RK Doors in the future.
Thank you to all the Team at RK Doors.
Premium aluminium modern front doors
We have a range of doors to suit every budget and taste, all 'Secured By Design' and 'PAS24' security accredited, from our Entre range, the Excellence, through to the Pivot doors.